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Important Order Information
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Who can use the Gold Seal 5
program? The maintenance program is available
to all Customers with Polycom Video and Audio products
(regardless of where or when the unit was purchased).
What does the Gold Seal 5 program include?
- 5-Year, Next-Day Equipment Replacement
Polycom ViewStation 128, Polycom
ViewStation 512, Polycom ViewStation V.35,
Polycom ViewStation MP, ViewStation FX, VS4000
including NT1's & NT3's and all models of
VoiceStation 100, SoundPoint PRO, SoundStations,
SoundStation Premiers and Premier Satellites.
- All Shipping Costs
Gold Seal 5 over-night shipping for
replacement & ground shipping for return. The
shipping label for return is enclosed for your
convenience.
- Technical Support Assistance
Gold Seal 5 will help diagnose an
equipment or network failure.
- Unlimited User Training over Video
Contact Gold Seal Support Center to
schedule training sessions
- 24-Hour Video Test Facility
The video test facility in Naperville,
IL is available 24 hours a day.
- Investment Protection
Gold Seal Customers are guaranteed
trade-in credit for upgrades in years 1, 2, and
3. Contact Office Direct for Details.
- Quarterly Reports
Gold Seal's database information can be
provided in either electronic format or hard copy
upon request. The report includes trouble record
by individual system, serial number, ISDN
information, etc.
When can you use the Gold Seal 5 program?
Whenever the equipment fails and as many times as
needed during the coverage period.
Where do I call when I have a problem?
Simply call the Gold Seal Support Center telephone
number and have the serial number available. This number
will be made available to you when you purchase the
maintenance agreement.
Office Direct,
Inc. is a full line office equipment dealer.
We service and sell most types of Office Equipment if you
don't find what you are looking for please call us at
800/643-8353.
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