To order from Office Direct, Inc., please choose from the following options: 

• Order directly online by clicking the “Add To My Cart” button next to your desired item.
• Fax a completed order form to (312)-739-0727 24 hours a day, 7 days a week.
• Call toll-free (800)-643-8353 and speak with a sales representative Monday-Friday, 9 a.m. – 5 p.m. CST.
• Mail a completed order form to the following address:

Office Direct, Inc.
PO Box 1111
Chicago, IL 60048

Office Direct, Inc.’s Shipping Policy:

All products sold are shipped to their destinations via UPS, or FedEx.  Only government orders will be shipped via the United States Post Office.  All orders, unless specified, will ship UPS Ground within 3 days of purchase, provided the item purchased is in stock.  Orders that are placed inside the Chicago Loop are often hand delivered within 24 hours.  Express shipping is only available upon request.

Warranties and Service Contracts:

All products sold by Office Direct, Inc. are equipped with warranties from the manufacturer.  Warranties may differ accordingly.  Service contracts are available on select goods for a moderate cost.  If your product becomes defective, or needs maintenance, outside of Office Direct Inc.’s return policy, or does not have an extended service contract, any and all issues must be taken up with the manufacturer.

Return Policy:

If you are not satisfied with your purchase from Office Direct, Inc., please call a customer service representative at (800)-643-8353 for a Return Authorization Number.  Office Direct, Inc. is not liable for any return that is unauthorized.

After receiving an Authorization Number, ship the product complete with original packaging, (together with all accessories and manuals), and sales receipt. Failure to ship the product complete may result in an additional fee.  It is strongly recommended that any returned merchandise be shipped to Office Direct, Inc. via UPS, or FedEx to ensure delivery.  Office Direct, Inc. is not responsible for lost returns.  Office Direct, Inc. will not refund any shipping charges, if you choose to return your purchase.  The product must be returned in the original packaging and if product is mishandled a restocking fee may be charged.

On most items, Office Direct, Inc., will accept returns within 20 days of the purchase.  Any issue after the 30-day policy must be taken up with the product’s manufacturer.  Any item that contains software is non-refundable.  If the product is defective, please contact a customer service representative within 14 days of the purchase, and we will gladly exchange the product for you.

We will do our best to process your return quickly.  Please allow 14-21 days for your credit.

Software and Service Information:

Office Direct, Inc. is not responsible for any internal Information Technology cost for the set up of the products it sells. If Office Direct, Inc. provides installation or repair service on your equipment and/or software it may require the assistance of your computer/IT support people. This assistance is not the finical responsibility of Office Direct, Inc.